We will gladly accept the return of merchandise in it’s original condition with in 15 days of the purchase for a full refund (sorry, we do not refund shipping charges). All returns must be PRE-APPROVED! If you decide to return something you have purchased from us with in the 15 day period, you must first notify us by email before you ship the item. As our merchandise is one of a kind, we do not accept exchanges. We are happy to work with you on an individual basis, please feel free to contact us with any and all questions.
If you commission a custom piece of jewelry it cannot be returned. This includes drilled pearls. Please choose carefully and respectfully understand that each piece is made by hand here in our studio and the time taken to create custom pieces is time taken away from the next customer!
We are a small family company with decades in the pearl and jewelry business. We have built a solid and wonderful client base both in the U.S. and worldwide. We are happy to communicate with you about any questions before, during or after a sale.
Thank you for reading the fine print!